Thank you for shopping with ProMax Australia! We are committed to providing you with a seamless shopping experience, and that includes offering reliable and timely shipping for all your orders. Below is our shipping policy to ensure you know exactly what to expect when placing an order with us.

1. Shipping Method

We exclusively use Sendle as our trusted courier for all deliveries. Sendle is an Australian-owned, eco-friendly courier service that ensures your products are delivered securely and on time. Their commitment to excellent service and sustainability aligns with our values of providing both great products and exceptional customer experiences.

2. Shipping Rates

  • Standard Shipping: Shipping costs are calculated at checkout based on your delivery address. You will be able to view your shipping cost before finalizing your order.
  • Free Shipping: We offer free shipping on all orders over $150 within Australia.

3. Processing Time

  • Orders are typically processed and dispatched within 2-4 business days from the time your order is placed. Orders placed on weekends or public holidays will be processed the next business day.
  • You will receive an email notification with tracking information once your order has been shipped.

4. Delivery Time

  • Standard Delivery: Delivery times are based on Sendle’s standard delivery timelines. Typically, you can expect your order to arrive within 2-7 business days for metropolitan areas, and up to 10 business days for regional areas within Australia. However, delivery times may vary based on your location and any unforeseen circumstances.

5. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number. You can track your order directly via Sendle’s tracking system for real-time updates on your delivery status.

6. Delivery Issues

While we strive to ensure all deliveries are smooth and timely, occasionally issues may arise. If your package is delayed or lost during transit, please contact Sendle directly at their customer service department for support. If you need further assistance, feel free to reach out to our customer service team at [Insert Contact Email/Phone Number].

7. Shipping Restrictions

  • We currently offer shipping within Australia only. We do not provide international shipping at this time.
  • We are unable to deliver to PO Boxes or Locked Bags. Please provide a physical address when placing your order.

8. Change of Address

Once your order has been processed and shipped, we are unable to change the shipping address. Please double-check your shipping details before completing your purchase.

9. Shipping Notifications

  • You will receive an email notification once your order has shipped, with tracking details included.
  • If there are any delays or issues with your delivery, you will be promptly notified.

We aim to provide you with an exceptional shopping experience and fast, reliable shipping through Sendle. If you have any questions about your order or need assistance, please do not hesitate to contact us.

Thank you for choosing ProMax Australia!